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Refunds And Cancellation

Thank you for purchasing our products at rummy-pro.in operated by Giant Gaming Private Limited i.e. cash coins/cash.


Generally, we do not offer a full money back guarantee for all purchases made on our website, keeping in mind the business lines, goods and services we offer. In addition, by taking appropriate steps to keep you informed of all actions taken on your behalf, we believe we have largely minimized human error. However, if you are dissatisfied with a product purchased from us and have not fully used the product, you may receive a refund within two business days on a case-by-case basis, and you may be required to provide intent and demonstrate that you were unable to perceive or understand the actions you took at the time of purchase. After a successful evaluation, you may be eligible for full or partial reimbursement, or no reimbursement, within 30 business calendar days of your purchase.


After two business days, you will no longer be eligible and will not receive a refund. If you have any additional questions or would like to request a refund, please feel free to contact us at support@rummypro.in


Games Cancellation Settlement Policy


In such cases, RummyPro may cancel rummy Cash games due to technical or other glitches on our side, or due to some players indulging in any form of unfair play; the following billing policy should be followed:


Points Rummy Cash Games:


In the event of cancellation of a Points Rummy cash game, each player's table balance is restored to the amount it was at the start of the cancelled cash game and credited back to each player's account. The same process applies to Points Rummy cash games where conspiracy or fraud is detected in addition to any further action that Rummy Pro decides to take against a player participating in such activity in accordance with the terms.


Pool Rummy Cash Games:


If a pooled Rummy cash game is cancelled, the total of all entry fees minus RummyPro's service fee (deducted only from the entry fees paid by players who were eliminated before the round when the cash game was cancelled) shall be divided equally among the remaining players. Entry fees paid by other players in pooled Rummy cash games where collusion or cheating is discovered will be refunded to them, and entry fees paid by players who indulge in collusion or cheating will be treated in accordance with the terms, except for any further action that RummyPro deems may be necessary.


Tournaments:


Free entry Promotional Tournaments:


In the event that the free entry promotion is cancelled, the RummyPro operations team may, at its discretion, use three methods of billing


Void the tournament:


Tournament will be cancelled and any entry tickets used by players will be returned


Settle prizes only for the current round:


The prize pool only for the cancelled round will be equally distributed among the players qualifying from the last completed round. If tickets are to be given as prizes in the cancelled round, qualifiers from the last completed round will be given tickets as prizes


Settle prizes for all future rounds of the Tournament:


The prize pool for all remaining unfinished rounds will be equally distributed among the players who qualify from the last completed round. If tickets are to be given as prizes in the cancelled round, qualifiers from the last completed round will be given tickets as prizes


Cash Tournaments:


From the entry fee pool, RummyPro will only collect the service fee from the entry fees paid by those eliminated to the final round, and the remaining fees will be divided equally among the final round qualifiers. If there is a prize in the cancelled round, the qualifier of the final round will receive the prize


Deals Rummy Cash Games


If a Deals Rummy Cash game is cancelled, the total of all Entry Fees minus RummyPro Service Fees (deducted only from the Entry Fees paid by Players eliminated prior to the cancellation of the Cash game) shall be divided equally among the remaining Players. In Deals Rummy Cash games where conspiracy or fraud is detected, entrance fees paid by other players will be refunded to them and entrance fees paid by players who indulge in conspiracy or fraud will be processed in accordance with the terms, except for any further action that RummyPro deems may be necessary.


Contact Our Support


The RummyPro support team is available 24/7 to provide you with the best Rummy experience. Contact our customer support team via your registered email ID at support@rummypro.in to share your concerns or questions. One of our representatives will get back to you shortly with a solution

Contact Our Support
RummyPro support team is available round the clock 24x7 to give you the Best Rummy Experience. Connect with our customer support team from your registered email ID at support@rummy-pro.in and share your concern or issue. Our representative will get back to you with a solution shortly.
RummyPro

Customer Support: www.rummy-pro.in
Email Address: support@rummy-pro.in
Whatsapp: +91 9319099731 (10:00 AM - 7:00 PM ON WEEKDAYS).

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