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Terms Of Services

Important Notification


Flora Fun Games Private Limited has begun offering online games at www.rummy-pro.in on January 1, 2020. RummyPro offers online games, including but not limited to rummy and fantasy cricket, which are also linked to our partner websites and mobile applications (collectively, the "Portal"). (collectively, the "Portal") (Flora Fun Games Private Limited) referred to herein as "RummyPro" or "we" or "us" or "our." We" or "us" or "our"). Any person who uses the Portal or any of its features, including participation in the various contests, games ("Games") played on the Portal ("Entertainment Facilities"), is referred to as a "User" or "you" or "your" and is subject to this Terms of Service Privacy Policy.


In accordance with changes to the Telangana Gaming Act 1974, online games of skill for prizes have been banned in Telangana. In accordance with these changes, we have made changes to our service and have stopped offering online games for prizes in Telangana. In addition to this, we are not offering our services in the states of Nagaland and Sikkim.


If you use the Service to make deposits or play games in jurisdictions that do not allow such games, you will be solely responsible for any legal or criminal consequences and we will have the right to forfeit the balance in your account.


Introduction


The use of the products and/or services (the "Services") on the Portal currently or in the future offered by RummyPro, its subsidiaries, affiliates, licensors, through the Portal, including www.Rummy-Pro.in (the "Site") ("Website") and affiliates and partners of RummyPro and the Application ("Application" or "Application") (" RummyPro") are subject to these Terms of Service, the Privacy Policy, the Help, Promotions, Add Cash, the "My Account" and "Bring a Friend" sections which are collective or separate parts of each Site, including the Site and subsections of these sections of the Application, as the case may be ("Terms").


You have to know that these Terms are binding on you. You agree to access the services available on the Portal only in accordance with the Terms, and you are responsible for compliance with the Terms at all times. You are responsible for knowing and agreeing to abide by the Terms as posted and periodically revised or amended by RummyPro.


If any provision is determined by any judicial or quasi-judicial body in India to be illegal, invalid, void or unenforceable for any reason, it will not affect the validity and enforceability of the remaining provisions. Our failure or delay in taking action or exercising any right or remedy with respect to any breach of any of the Terms by you shall not be construed as a waiver of our right to act with respect to such breach or any prior, contemporaneous, subsequent or similar breach. If we organize promotions, games, events, contests or tournaments on the Portal, we shall comply with the Terms and any additional terms and conditions that may apply specifically to such promotions, games, events, contests or tournaments.


APPLICABILITY


BEFORE REGISTERING WITH US, YOU SHOULD CAREFULLY READ AND REVIEW THESE TERMS PROVIDED ON RUMMYPRO SITE WHICH ARE APPLICABLE TO ALL SERVICES ON THE PORTAL AND ALSO THE PRODUCT-SPECIFIC CONDITIONS AND RULES APPLICABLE TO SPECIFIC OFFERINGS.


Links to the following sections of these terms are provided below to facilitate access to the section you intend to refer to. However, you should read all of the terms, as you will be bound by all of them. Click on any of the links below to access that section directly.


1. Legality


If you are 18 years of age or older, you may only use these Services to play Cash Games (as defined below). We may restrict our Services or any part thereof at any time in our sole discretion. You acknowledge that you are not accessing the Services to play Cash Games through:


  • Players form Assam, Telangana, Orissa, West Bengal, Sikkim, Nagaland are not allowed to play online cash rummy in RummyPro

  • Game Service

  • All tournaments, promotional games, practice games and cash games organized on the Game Service website are collectively referred to as "Games". The rules applicable to each type of Game are provided in the help sections of the respective websites and applications. A "Cash Game" is a Game that requires the Participant to have a certain minimum cash balance in his/her User Account in order to participate. All other games offered on the portal are defined as non-cash games. We charge a service fee for cash games, which may vary depending on the nature of the cash game and may change from time to time. Non-cash games are available on the Portal for free, but may be subject to access restrictions in certain circumstances. The service fees we charge include all applicable taxes, including GST.

  • User representations

  • Any information provided to us by users on your behalf, whether at the registration stage or at any time thereafter, shall be complete and truthful. Before adding cash to your User Account or participating in Cash Games, you are responsible for ensuring that it is legal to play Cash Games in the jurisdiction in which you are accessing them. If you are not legally eligible to transact in Indian Rupees alone through banking channels in India and/or do not access any site in a licensed jurisdiction, you are prohibited from participating in cash games on that site. In the event of such a breach, your participation in cash games will be deemed a breach of the Terms and you will not be entitled to any prizes that you may win in such cash games. You represent that you are at least 18 years of age, may participate in any Games, and are otherwise capable of dealing with other users and us. You are aware that participation in the Games organized by us (the "Campaign") may result in financial loss to you. With full knowledge of the facts and circumstances surrounding the Event, you voluntarily participate in the Event and assume all liability and risk arising from your participation, including all risk of economic loss. You agree to indemnify and hold us, our employees, directors, officers, agents in connection with any and all claims and expenses related to your participation in the Activity. You represent that you have the experience and necessary skills required to participate in the Activity and that you are not aware of any physical or mental condition that would impair your ability to fully participate in the Activity Activity. You further acknowledge that you assume full responsibility for any consequences of your participation in or in connection with or relating to the Activity. You understand that we will not be liable for any financial loss you may suffer as a result of your participation in the Activity. You understand and accept that your participation in the games offered on the Portal will not create any reward obligations for us. Your winning is entirely dependent on your skill as a player versus other players in the game and is governed by the rules of the game. You understand and agree that you are solely responsible for all content that you post, transmit, upload or otherwise make available on the Portal. All content posted by you must be legally owned by or licensed to you. By posting any Content on the Site, you agree to grant us a royalty-free, worldwide, non-exclusive, perpetual and transferable right to use, reproduce, duplicate, modify, adapt, publish, edit, translate, create derivative works from, transmit, distribute, publicly display, and publicly perform your Content and to use such Content in any related marketing materials produced by us or our affiliates. Such content may include, but is not limited to, your name, username, location, message, gender, or picture. You also understand that you do not acquire any legal or equitable rights in any material that contains your Content. You further agree and acknowledge that we have the right to use all communications or feedback provided by you in any manner whatsoever. You understand and accept that we reserve the right to record any and all User Content generated through, but not limited to, chat messages on the Portal through our functionality, provided as part of the Services through the in-game chat facility or other interactive features (if any). You understand that funds held by us in your User Account will not generate any interest or returns. You should not hold us responsible for not being able to play any games that you may be eligible to play. This includes, but is not limited to, situations where you are unable to log into your User Account because your User Account may be pending verification, or where you may be suspected or determined to be in violation of any of the Terms. You understand and accept that by viewing or using the Portal or using any of the Services, or by using the communication features on the Portal, you may be exposed to content posted by other users that may be offensive, objectionable or indecent to you. You may inform us of such content posted by other users that you may find offensive, objectionable or indecent, and we reserve the right to take action against them as we see fit. Our decision in this regard will be final and binding on you. As we comply with the FATF guidelines, you must also comply with the FATF guidelines. By using our portal, you commit to comply with the FATF guidelines. You represent that you are not a politically exposed person. You represent that you have not been convicted of any crime. You represent that you are not on the UN Sanctions List or working for a company on the UN Sanctions List.

  • User Account Creation & Operation

  • To use our services, you will need to register with us on the Portal. By completing the online registration process on the Portal, you confirm your acceptance of the Terms. By registering on our portal, you agree to receive all communications from us via SMS, voice calls, emails and push notifications, including promotional information related to tournaments and prizes.During the registration process, you will be required to select a login and password and provide some other non-mandatory information. In addition, you may be required to provide further personal information in order to verify your User Account and/or add cash to your User Account. You must provide us with correct details in all areas where your personal information is required, including but not limited to your name, postal address, email address, telephone number, etc. You undertake to update this information and keep it current. You acknowledge that we may, at any time, need to verify the accuracy of this information and may require additional supporting documentation from you for this purpose, failing which we reserve the right to suspend or terminate your registration on the Website. Any information you provide to us shall be complete and truthful to the best of your knowledge. We have no obligation to cross-check or verify the information you provide, and we are not responsible for any results or consequences of your providing incorrect information or withholding any relevant information from us. You understand that it is your responsibility to protect the information you provide on the Site including, but not limited to, your user name, password, email address, contact information and cell phone number. We will not require a password for your user account login, which will only be entered at the time of login. At no other time should you provide your user account information to any user who logs on to the Site or elsewhere. You undertake not to allow/login and then allow any other person to play games from your User Account using your User Name. You expressly understand and agree that we are not responsible for any information you provide to anyone that may result in your User Account on the Site being exposed or misused by any other person. You agree to use your User Account with us solely for the purpose of playing games on the Site and Application and for transactions that you may have to make in connection with the use of its services. Use or attempted use of your User Account for any reason other than as set forth in these Terms may result in immediate termination of your User Account and forfeiture of any bonuses, bonuses or balances in your User Account. You further understand and agree that your deposits in your User Account with us will only be used to participate in the cash games offered on the Portal. You understand and agree that you may not transfer any money from your User Account with us to the accounts of other registered users of the Portal on the Portal, except as we may permit, and subject to such limitations and conditions as may be imposed. We are legally obliged to deduct Tax on Sources (TDS) on winnings over 10,000/- in a single tournament, a single pool rummy game, or a single point rummy game on RummyPro (click here for illustration) or a single point contest on RummyPro (click here for illustration), as the case may be. In these cases, if you have not yet provided a Permanent Account Number (PAN) duly issued to you by the income tax authorities, you will be asked to provide it. 30% or such other rate of TDS as prescribed by law at the relevant time will automatically be deducted from such prize and the rest will be credited to your RummyPro user account. Withdrawal of these bonuses will only be permitted after you have provided the correct PAN details. These limits and rates are subject to change in accordance with current rules and regulations. Our obligations in this regard are limited to deducting the TDS as required by law and providing you with the appropriate proof of tax deduction. We do not advise you, nor are we in any way responsible for your personal tax matters. We reserve the right to verify your PAN at any time and we reserve the right to cancel any bonus if we find inconsistencies in your PAN during our verification process

  • User Account validation and personal information verification

  • RummyPro may, from time to time, attempt to verify its players' user accounts. These attempts may be made by phone or email. If we are unable to contact you the first time, we will attempt to establish contact with you. If the phone number and email you provide is incorrect, we are not responsible for any interruption of service due to our inability to establish contact with you. If we are unable to contact you or if verification fails, we reserve the right to disable your access to the Portal or to lower your game limits and/or increase cash limits until we are able to satisfactorily verify your user account. We will send you an email during such events to notify you of the next steps regarding user account verification. From time to time, we may also ask you to provide proof of identity and proof of address. We will use our best efforts to activate your User Account as soon as possible upon receipt of appropriate documentation. However, it may take several business days to restore your user account. We also reserve the right to permanently suspend your User Account and refund the amount, if any, deposited in your User Account to the financial instrument through which payment was made to your User Account or by check to the address you provided, if we fail to contact you after repeated attempts to do so. If you provide an incorrect address, we will not attempt to deliver the check again unless you provide the correct address and you pay our established redelivery fee. Our Portal's Privacy Policy forms part of the Terms. All personal information required to prevent unauthorized distribution shall be handled in the manner set forth in the Portal Privacy Policy.

  • User restrictions Anti-Cheating and Anti-Collusion

  • You commit yourself to participate in all games for which you have registered/joined and not to use any form of outside assistance. You may not add unauthorized components, create or use fraud, exploit attacks, bots, hackers or any other third party software designed to modify the Site, or use any third party software to intercept, mine or otherwise collect information from the Site or through any of the Services. The use of any such outside assistance is strictly prohibited. Conspiring to form a team between you and any other user for the purpose of participating in organized games or any other form of cheating on the Site is strictly prohibited. If collusion or cheating is detected on RummyPro, we will bill the game in accordance with its "Game Cancellation Policy" and may take further appropriate action against the offending user, including banning access to the Portal and any or all of the Services. Money Laundering: You are prohibited from engaging in any activity on the Site that could be considered money laundering, including: unrestricted, attempting to withdraw cash from unused cash added via credit card, or knowingly losing money to a player. Anti-Spam: Sending spam or any other form of unsolicited communication to obtain registration on the Site in order to benefit from any of our promotional programs or for any other purpose is strictly prohibited Prohibited Use. Multiple IDs: Your registration on the Portal is limited to a single user account, which you will use to access the services offered on the Portal. You are prohibited from creating or using multiple user IDs for registration on the Portal. You may not create a login or password or upload, distribute, transmit, publish or post content through or on the Site or through any service or facility (including any messaging facility provided by the Site) that is: defamatory, libelous, obscene, threatening, invasive of privacy, abusive, unlawful, harassing; contains expressions of hatred, hurt religious feelings, racial discrimination or pornography; is otherwise objectionable or unwelcome (whether or not illegal); would constitute incitement to commit a crime; violates the rights of any person; is intended to solicit donations or other forms of assistance; infringes on the intellectual property rights of any person; disparages RummyPro or any of its subsidiaries, affiliates, licensors, associates, partners, sponsors, products, services or websites in any way; promotes a competing service or product; or violate any law. If we determine that you have created a login name that is indecent, offensive, objectionable or undesirable, we will notify you and you shall immediately provide us with an alternate login name so that we may change your existing login name to the new name you provide. If you fail to provide an alternate name, we reserve the right to permanently suspend your user account or reinstate your user account only if you provide an alternative acceptable login. You may not host, intercept, emulate or redirect the proprietary communications protocols (if any) used by the Portal, regardless of the method used, including protocol emulation, reverse engineering or modification of the Portal or any of the Portal's files.You should not frame the Portal. You may not impose editorial commentary, commercial material or any information on the Site, alter or modify the content on the Site, or remove, delete or impede any proprietary notices or labels. You may not use the services on the Portal for commercial purposes, including, but not limited to, use as a computer gaming center in an Internet café, play online games over the Internet or gaming network, or connect to unauthorized servers that replicate the gaming experience on the Site. You may not upload, distribute or publish, through the Portal, any content that may contain viruses or computer contaminants (as defined in the Information Technology Act, 2000 or other laws then in force in India) that may interrupt, destroy, limit the functionality of or damage any software, hardware or other equipment belonging to us or contributing to our provision of the Services. You may not transmit or upload viruses, programs or software, whether or not they are harmful to the Site. In addition, you may not impersonate another person or user, attempt to obtain a password, other user account information or other private information from a user, or obtain an e-mail address or other information. You may not buy, sell, trade, rent, lease, license, grant a security interest in your User Account, Content, or transfer your User Account, Content,, currency, points, rankings, rankings, ratings, or any other attribute appearing on, from, or in connection with the Portal. Fraudulent activity of any kind, including attempting to use or using any other person's credit card, debit card, online banking username, password, authorization code, prepaid cash card, and adding cash to your User Account using your cell phone is strictly prohibited. Accessing or attempting to access the Services through another person's user account is strictly prohibited. Winnings, bonuses and prizes are exclusive to the player and are not transferable. If you attempt to transfer any prizes, bonuses or awards, these will be forfeited. If you are an officer, director, employee, consultant or agent of RummyPro or a relative of such person ("Affiliate"), you are not permitted to play, directly or indirectly, any game that entitles you to any prize on the Portal, except in the course of your engagement with us. For these purposes, the term "Affiliate" shall include spouses, financially dependent parents and children. You may not post any material or commentary in any publicly accessible media that is defamatory or harmful to our business interests in our sole discretion, even though such media is not owned or controlled by us. In addition to any other action we may take under the provisions of this Agreement, we reserve the right to remove any and all material or comments posted by you and to restrict your access to any publicly accessible media under our control or control; in our opinion, any such material or comments posted by you are defamatory or detrimental to our business interests. We discourage the use of your ID to access Cash Games on two or more mobile devices at the same time. In such cases, we reserve the right to disallow early login devices to continue cash games.

  • Payments and Player Funds

  • All transactions on the portal shall be in Indian Rupees. Once you register on our portal, we will maintain a user account for you to record all your transactions with us. Payments related to participation in cash games must be made through your RummyPro user account. All cash prizes you win are credited to this user account by us. When making a payment, please ensure that the instrument used to make the payment is your own and is only used to add cash to your User Account. You are free to deposit money in your User Account to participate in the cash games on the Portal, subject to the add cash limits we may set from time to time, and RummyPro expects you to play responsibly on the Website. The ability to add cash to your User Account shall be subject to a monthly add cash limit, which we may set at our sole discretion subject to such commitments, indemnities, exemptions and verification conditions as we deem appropriate. Credit cards, debit cards,, cash advance cards and online banking payments are processed through third party payment gateways. Likewise, other payment modes require authorization from the intermediary processing the payment. We are not responsible for their eventual delay or rejection and payment processing will be done in full accordance with their policies and procedures without any liability or risk on our part. If there are any problems with adding cash, you may send us a complaint in accordance with the complaint procedures set forth in the "Complaints and Disputes" section below. You agree that we will not be liable if your credit is delayed or ultimately declined for reasons beyond our control. Once a payment/transaction has been authorized, funds will be credited to your User Account and will be available for you to play cash games. We reserve the right to cancel a transaction at any time solely at our discretion. In this case, if the payment is successful, the transaction will be cancelled and the player funds will be held by us in a designated bank account.RummyPro retains all player funds, which will be remitted to you in due course in accordance with the terms and conditions applicable to the withdrawal of funds. The funds held in your User Account are held separately from our corporate funds. Even in the highly unlikely event of an insolvency proceeding, your claim to the deposit will have priority over all other claims to the extent permitted by law.

  • Withdrawals

  • You may withdraw your winnings by account payee check or electronic bank-to-bank transfer. You agree that all withdrawals you make are subject to the following conditions: RummyPro may request KYC documents from you at any stage to verify your address and identity. Withdrawals are only permitted from accounts that have completed the KYC process. You may choose to withdraw from your user account at any time, subject to the bonus/bonus withdrawal restrictions, by notifying us of your withdrawal request. Bonuses (except Bring a Friend bonuses) and promotional bonuses are subject to withdrawal restrictions and can only be withdrawn after certain prerequisites have been met, one of which is that you have made at least one cash deposit on the portal and have played at least one cash game since then. Upon receipt of notification and verification of the withdrawal request, we may pay the specified amount by check or electronic transfer, depending on the withdrawal method you have selected. We will use our best efforts to honor your choice of withdrawal method, but reserve the right to pay you the specified amount by check. If your bank account information is not available, the Company may request this information from you in order to process the refund/withdrawal. We also reserve the right to pay the amount of the financial instrument used to add cash to your user account. Withdrawals are subject to a processing fee in accordance with current policy. You may be eligible to make one or more free withdrawals in a month depending on a variety of factors, including your club status, withdrawal amount or withdrawal method. If you do not have enough money in your user account to cover the processing fee, your withdrawal will not be processed at that time. If you are eligible for a free withdrawal at that time, you may subsequently request a free withdrawal. If a check is not cashed within 30 days of issuance, we will consider the check to be lost and reserve the right to cancel the check and issue the necessary instructions to our bank to stop payment of the check. This may result in the check being declined for payment, in which case we will not be liable to you for the amount of the check. Any request to reissue a check will result in the deduction of the applicable processing fee from the amount of the reissued check. We will make every effort to process your withdrawal in a timely manner, but delays may occur due to the time required to verify and complete withdrawal transactions. We will not pay you any form of compensation for delays in remitting funds to you from your User Account. To be eligible to win, you must be a resident of India and access RummyPro's services through the services provided in India. If you are a winner residing in India and are physically present in India at the time of accessing the RummyPro service, but are not a citizen of India, we will remit your prize in Indian Rupees to the address/bank account provided by you, provided that the address and bank account are in India.

  • Service Disruptions

  • You may face service interruptions, including, but not limited to, disconnections or communications interruptions due to problems in the internet infrastructure used to provide or access the service or due to problems with the hardware and software you are using. you understand that rummypro has no control over these factors. rummypro is not responsible for any service interruptions and you are solely responsible for any damages resulting from any such cause of service interruption. You understand, acknowledge and agree that if you are unable to play any game due to any error or omission directly caused by RummyPro, including technical or other failures on our end, billing for such games will be in accordance with RummyPro's "Game Cancellation" billing policy, or in the case of . . The company will attempt to start the game as soon as a minimum number of players have joined the table. However, the Company does not make the same commitment and may delay the start of a game for any reason. It is hereby clarified that, notwithstanding any limitation of liability set forth in this Agreement, RummyPro expressly disclaims any liability for games for which you have not made any payment. You agree that under no circumstances shall you force RummyPro or require RummyPro to pay any amount in excess of the service fee to cover any of RummyPro's errors/omissions as described above.

  • Content

  • All content and materials on the Portal, including but not limited to messages, images, marks, logos, designs, pictures, graphics, text content, hyperlinks, multimedia clips, animations, games and software (collectively, the "Content"), whether or not owned by RummyPro, are protected by applicable intellectual property laws. In addition, all chat content, messages, images, suggestions, emails, images sent by any user may be recorded/recorded by us and form part of the Content, and RummyPro is free to use this material in any way. The portal may contain information about third parties or hyperlinks. In such cases, we assume no responsibility for the accuracy, completeness or quality of the content belonging to such third-party websites or applications, nor do we provide any express or implied warranties. If you rely on any third party content posted on any website or application that is not part of RummyPro, you do so at your own risk and responsibility. If you access any third party website or application through third party content published on the Portal, you will be subject to the terms and conditions applicable to that third party website or application. We neither control nor are responsible for the content on such third party websites or applications. The fact that a link to a third party website or application exists on our Portal is not an endorsement by us of that website or application.

  • Promotions

  • Bring a Friend ("BAF"): You can invite a friend, acquaintance or any other person to use the services offered on the Portal by accessing the "Bring a Friend" feature on the Portal. Additional terms and conditions are provided in the BAF section of the respective website or application. Cash bonuses may be subject to withdrawal restrictions. All bonus programs are subject to additional terms and conditions applicable to such bonus programs, which will apply in addition to the Terms. Details of the various promotions organized on the Website can be found in the Promotions section of the Website. The Promotions section provides the eligibility and applicable conditions for the ongoing promotional program and forms part of the Terms. If reference is made to any additional terms and conditions specific to a promotion, these terms and conditions shall apply in addition to these Terms.RummyPro may cancel or discontinue games offered under the Promotions section at any time without notice and RummyPro shall not be liable for any of these terms and conditions, except for refunds of entry fees, where applicable.

  • License Agreement & Intellectual Property

  • All content on the Site is for the sole purpose of using the Services in accordance with the Terms. You acknowledge that all title, all copyrights and other intellectual property rights in the Content are owned by RummyPro or our licensors, and that you have no right title or other interest in any such items, except as: expressly set forth in the Terms. You are granted a personal, non-exclusive, non-transferable and non-assignable license to use the Services solely for the purpose of accessing and using the Services and for no other purpose. You may not sublicense, transfer or assign the license granted to you, or rent or lease or partially use all or any part of such license or the content contained in such license. You may not transfer, reproduce, duplicate, distribute, exploit, reverse engineer, disassemble, translate, decode, alter,, derive in any way, or use in any other way the content on the site except as permitted by obtaining the services provided on the site. You may not link the Portal to any other website without our permission. You may access downloads and print excerpts of information from the Portal for your personal use only. No right, title or interest in any downloaded material or software is transferred to you by download and you are expressly prohibited from using such material for any commercial purpose except with our written consent.

  • Voluntary termination

  • You may notify us at any time that you wish to discontinue using any of the services on the Site by sending an email to our technical support department at support@rummypro.in as applicable. If, at this time, there is a positive withdrawable cash balance in your user account, we will promptly pay you by online transfer or check after satisfactory verification.

  • User Account suspension

  • During an investigation, we may suspend or otherwise restrict your access to the Services on the Site for any of the following reasons: suspected violation of the Terms or other misuse of your User Account; suspected breach of your User Account security; or, if a refund exists on your User Account. Our decision to suspend or restrict the Services or any part thereof, as the case may be, will be final and binding on you.

  • Breach and consequences

  • If our investigation proves that you have violated any of these Terms, or we have every reason to believe that your continued access to the Portal or any of the Sites would be detrimental to the interests of RummyPro, our other users, or the public; we may, in our sole discretion, take any or all of the following actions: restrict play between users suspected of collusion or fraud; permanently suspend your user account on the Sites; forfeit your user account cash balance of your User Account; seek liquidated damages and take appropriate civil action to recover such damages; and/or bring an action for violations that constitute a breach of law. In addition, in the event of a material breach, we reserve the right to prohibit you from registering on the Site in the future.RummyPro's decision to take action for breach is final and binding on you.Any action taken by RummyPro shall be without prejudice to our other rights and remedies at law or in equity.

  • Complaints, Grievances & disputes

  • If you have a complaint, you should first contact the Customer Support Team in the Support Department at support@rummypro.in as appropriate, or write to us in accordance with the procedures given in the "Contact Us" section of the relevant website. You should file a complaint as soon as possible after the circumstances giving rise to your complaint have arisen. You acknowledge that any complaints and disputes will remain confidential during and after the resolution process. You agree that you shall not disclose the existence, nature or any details of any complaint or dispute to any third party, and that RummyPro shall endeavor to resolve the complaint within a reasonable time. Our decision on a complaint shall be final and binding on you. For any complaint, you may contact us at support@rummypro.in.

  • Modifications and alterations

  • We may change or modify the Terms at any time without prior notice to you. We may choose to notify certain changes to the Terms by email or by displaying a message on the Portal; however, any notice of changes by us shall not relieve you of your obligation to update the Terms with changes at any time. Your continued use of any Portal and/or any services offered constitutes your unconditional acceptance of the modified or amended Terms. We may also issue additional conditions for any services that may be provided. In such case, your use of such services will be governed by the terms to which those services may be subject, as well as any such additional terms.

  • Limitation of liability

  • Except for specific references to the limitations of RummyPro's liability elsewhere in the Terms, in no event (including, but not limited to, contract, negligence or other tort) shall RummyPro be liable for any injury, loss, claim, loss of data, loss of revenue, loss of profits or opportunity, loss of property or damage arising out of your access to, use of, or inability to access or use the Portal or Services on the Application for general damages or any direct, indirect, special, incidental, consequential, punitive or exemplary damages arising out of or in connection with your access to, use of, or inability to access or use the Services on the Portal or Application. You further agree to indemnify us and our service providers and licensors for any claims related to any such matters. Without limiting the generality of the foregoing, you expressly acknowledge, agree and accept that we shall not be liable to you for: defamatory, objectionable or illegal conduct of any other user of the Services; any damages resulting from the use, misuse or abuse of your user account or any feature of our Services on the Site; transmission of information from or to us via the Internet or other connected media, or from our Site or any loss arising from the transmission of information from or to our Site; any technical failure, malfunction, defect, delay, interruption, improper or manipulated data transmission, loss or corruption of data or communications infrastructure failure, viruses or any other adverse technical event relating to your access to or use of our Services; the accuracy, completeness or universality of any information services provided on the Site and Application; our delay or failure to inform you that we may have concerns about your activities; and your activities/transactions on third party websites or application portals, accessed through links or advertisements posted in the portals. Notwithstanding anything to the contrary in the Terms or otherwise, you agree that in any event, our maximum aggregate liability to you for all claims under this Agreement, other than payment of any withdrawable balance in your User Account, shall be limited to One Thousand Indian Rupees (INR.1,000/-)

  • Disclaimer and indemnity

  • The services on the site and the content on the site are provided "as is" and without error or defect. to the maximum extent permitted by law, any representations, warranties, conditions or guarantees, express or implied (including, but not limited to, any implied warranties of accuracy, completeness, uninterrupted availability, quality, merchantability, fitness for a particular purpose or non-infringement) are expressly excluded. transactions or the continued operation or availability of any facilities on the Site) for continuous, error-free, secure or virus-free operation. In addition, RummyPro does not promise or ensure that you will have access to your User Account or to the Services at any time. Due to (but not limited to) system maintenance and updates, you may not be able to access your User Account or the Services provided by RummyPro at times or for extended periods of time. RummyPro shall not be liable for any damages resulting from the cancellation of any game organized by it. If you are a cash player on the Portal, you acknowledge and agree that RummyPro expressly disclaims any liability in connection with games or activities offered or organized on the Portal that may require a specific legal license, if such games or activities are not available due to the failure of our service providers, computer viruses or contaminants, natural disasters, war, civil unrest, or for any other reason beyond RummyPro's reasonable control. RummyPro expressly disclaims any liability in connection with your dealings with third parties that may have advertisements or hyperlinks on the Site.RummyPro disclaims any liability in connection with any violation of intellectual property rights of any party to third party content or user content posted on our Site. Intellectual property rights in any content that is not owned by us belong to the respective owners, and any claims relating to such content must be directed to the respective owners.RummyPro expressly disclaims any liability arising from the actions or inactions of infrastructure providers or other failures of the Internet services used to provide and access the Services.RummyPro disclaims any liability for any damages to you as a result of your participation in the Cash Games RummyPro assumes no liability for any risk or loss incurred by you as a result of your participation in the Cash Games, including all risk of financial loss. Random Number Generator Software: iTech Labs Australia has evaluated www.rummypro.in使用的随机数生成器 ("RNG") and has certified that rummypro's software meets the relevant randomness statistics standards. You understand that RummyPro does its best to maintain the above certification as it deems appropriate, however, it is not possible to test all possible scenarios in any test environment, and RummyPro expressly disclaims any and all liability in connection with the RNG used in RummyPro's software. To the extent permitted by law to indemnify and in consideration of your permitted participation in the Activity, you hereby agree to indemnify, save and defend us (in all benefits and awards, litigation costs, expenses we may incur in connection therewith and reasonable attorneys' fees, including any claims, actions, suits, taxes, damages, injuries, causes of action, penalties, interest, demands arising out of any direct, indirect or consequential damages, any lost profits and loss of reputation, costs and/or damages brought or asserted against us by anyone in connection with: your posting of any content on our site that infringes its intellectual property rights any defamatory, offensive or illegal conduct by any other player, or any conduct that proves to be misleading, inaccurate, defamatory, threatening, obscene or otherwise unlawful, whether or not originating from another player; the use, misuse or abuse of your user account on our site in any way; any disconnection, technical failure, system failure, defect, delay, interruption, manipulated or incorrect data transmission , loss or corruption of data or communication line failures, distributed denial of service attacks, viruses or any other adverse technical events related to your access to or use of our Site; and access to your User Account by any other person using your user name or password to access the Services, whether or not authorized by you.

  • Governing Law, Dispute Resolution and Jurisdiction The Terms and the Privacy Policy shall be construed in accordance with the laws of India. Any dispute, controversy or claim arising out of the Terms or the Privacy Policy shall be subject to the exclusive jurisdiction of the civil courts in Mumbai.

  • Responsible Game Play

  • RummyPro encourages all players to play responsibly. We are committed to helping players who wish to stop playing or limit the number of games they play.

Contact Our Support
RummyPro support team is available round the clock 24x7 to give you the Best Rummy Experience. Connect with our customer support team from your registered email ID at support@rummy-pro.in and share your concern or issue. Our representative will get back to you with a solution shortly.
RummyPro

Customer Support: www.rummy-pro.in
Email Address: support@rummy-pro.in
Whatsapp: +91 9319099731 (10:00 AM - 7:00 PM ON WEEKDAYS).

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